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      SHIPPING POLICY

      Shipping Policy

      Last Updated: October 6, 2026

      Thank you for shopping with Sipida.

      This Shipping Policy explains how orders placed through https://sipida.com/ are processed, fulfilled, shipped, tracked, and delivered.

      Sipida is an online retailer specializing in home furnishings and household products, including lighting, furniture, home hardware, rugs, textiles, bedding, home décor, storage and organization products, bathroom accessories, and other related household goods.

      Sipida is operated by Shenzhen Hedianer Qiliang Media Co., Ltd.

      This Shipping Policy should be read together with our Terms of Service, Returns & Refund Policy, Payment Terms, and Privacy Policy.

      1. BUSINESS INFORMATION

      Brand:
      Sipida

      Website:
      https://sipida.com/

      Operator / Company Name:
      Shenzhen Hedianer Qiliang Media Co., Ltd.

      Company Address:
      Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, China

      Customer Service Email:
      service@sipida.com

      Telephone:
      +86 18079529776

      Business:
      Online retail of home furnishings and household products, including lighting, furniture, home hardware, rugs, textiles, bedding, home décor, storage and organization products, bathroom accessories, and related household goods.

      2. ORDER PROCESSING

      Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

      For normal order processing, business days generally mean Monday through Friday, excluding applicable public holidays and other days on which the relevant warehouse, fulfillment center, or processing operation is closed.

      Orders placed on weekends or applicable holidays will normally begin processing on the next business day.

      Order processing may include:

      • Payment confirmation;

      • Fraud or security screening;

      • Order verification;

      • Inventory allocation;

      • Product preparation;

      • Packaging;

      • Quality or fulfillment checks;

      • Transfer to a shipping carrier or logistics provider.

      Processing time is separate from shipping time.

      During high-volume periods, promotional events, major holidays, inventory disruptions, or other exceptional circumstances, processing may take longer than usual.

      If a material processing delay affects your order, we may provide additional information where reasonably practicable.

      3. SHIPPING DESTINATIONS

      We currently ship to eligible addresses within the United States.

      Shipping availability may depend on:

      • Delivery destination;

      • Product type;

      • Product size and weight;

      • Product availability;

      • Warehouse or fulfillment location;

      • Carrier availability;

      • Carrier restrictions;

      • Legal or regulatory restrictions; and

      • Logistics conditions.

      Certain destinations may have limited shipping availability or longer delivery times, including:

      • Remote areas;

      • P.O. boxes;

      • Military addresses;

      • U.S. territories;

      • Islands or hard-to-access locations;

      • Other special delivery destinations.

      Large furniture, oversized lighting, mirrors, rugs, or other bulky products may not be eligible for delivery to certain addresses.

      Shipping eligibility will generally be determined during checkout or order processing.

      If we are unable to ship an accepted order to your address, we will contact you where reasonably practicable and provide an appropriate resolution, which may include cancellation and refund of the affected item or order.

      4. ESTIMATED SHIPPING AND DELIVERY TIME

      After an order has been processed, estimated shipping time within the United States is generally:

      Shipping Time: 5–12 business days

      Our normal estimated timeline is therefore:

      Processing Time: 1–3 business days
      Shipping Time: 5–12 business days
      Estimated Total Delivery Time: 6–15 business days

      These timeframes are estimates and are not guaranteed delivery dates unless we expressly state otherwise.

      Actual delivery times may vary depending on:

      • Destination;

      • Product size and weight;

      • Carrier operations;

      • Customs processing;

      • Weather conditions;

      • Holidays;

      • Transportation conditions;

      • Inventory availability;

      • Security inspections;

      • Fulfillment location;

      • Freight handling requirements; and

      • Other circumstances beyond our reasonable control.

      Large furniture, oversized products, fragile lighting, mirrors, or freight shipments may require additional delivery time.

      5. WHEN THE DELIVERY ESTIMATE BEGINS

      The 1–3 business day processing period generally begins after payment has been successfully confirmed and the order is available for processing.

      The 5–12 business day shipping estimate generally begins after the order has been dispatched to the applicable carrier or logistics provider.

      An order confirmation email does not necessarily mean that the order has already shipped.

      A tracking number being generated also does not always mean that the carrier has physically received or scanned the shipment.

      6. SHIPPING FEES

      Any shipping charge imposed by Sipida will be displayed during checkout before you submit your order.

      Shipping charges may depend on factors such as:

      • Delivery destination;

      • Shipping method;

      • Order value;

      • Product type;

      • Product dimensions;

      • Product weight;

      • Freight requirements; and

      • Promotional offers.

      We may offer:

      • Free shipping;

      • Promotional shipping;

      • Discounted shipping

      for eligible orders or during certain promotions.

      Any applicable conditions will be displayed on the website or during checkout.

      We will not intentionally add an undisclosed Sipida shipping charge after checkout.

      If you later request a shipping-related change that creates additional costs, such costs will only be charged where properly disclosed and agreed where required.

      7. LARGE, HEAVY, AND OVERSIZED PRODUCTS

      Certain Sipida products, including furniture, large lighting fixtures, oversized mirrors, large rugs, storage furniture, or other bulky household items, may require special handling or freight delivery.

      These shipments may:

      • Use a different carrier from standard parcel shipments;

      • Require additional transit time;

      • Require delivery appointments;

      • Require telephone contact from the carrier;

      • Be delivered curbside or to another designated delivery point;

      • Have additional access requirements;

      • Be subject to destination-specific restrictions.

      Where a special delivery method or charge applies, relevant information will generally be disclosed during checkout or before shipment where reasonably practicable.

      Customers are responsible for ensuring that large products can reasonably pass through applicable doors, hallways, stairways, elevators, gates, or other access points.

      Unless specifically stated otherwise, delivery does not automatically include:

      • Assembly;

      • Installation;

      • Electrical installation;

      • Mounting;

      • Removal of existing furniture or fixtures;

      • Packaging removal;

      • In-home placement beyond the carrier's offered service.

      8. ORDER TRACKING

      When tracking information is available, we will generally send it to the email address associated with your order after dispatch.

      Tracking information may include:

      • Tracking number;

      • Carrier information;

      • Shipment status; and

      • Delivery updates.

      Please allow reasonable time for newly issued tracking information to become active in the carrier's system.

      In some cases:

      • A tracking number may be generated before the first carrier scan;

      • Tracking updates may not appear immediately;

      • International transit may result in gaps between scans;

      • A freight shipment may have different tracking procedures;

      • The final-mile carrier may use a different tracking system.

      If tracking has not updated for an extended period, please contact:

      service@sipida.com

      Please include your order number and tracking number, if available.

      9. SHIPPING CARRIERS AND LOGISTICS PROVIDERS

      We may use different carriers, postal services, freight companies, fulfillment providers, and logistics partners depending on:

      • Product;

      • Warehouse location;

      • Delivery destination;

      • Package dimensions;

      • Package weight;

      • Fragility;

      • Delivery requirements; and

      • Carrier availability.

      The carrier handling final delivery may differ from the carrier or logistics provider handling an earlier portion of the shipment.

      Unless a specific carrier or delivery method is expressly offered for customer selection during checkout, Sipida may select a reasonably appropriate shipping method and provider for your order.

      10. INTERNATIONAL FULFILLMENT

      Although we currently sell and ship to eligible addresses within the United States, some products may be fulfilled or shipped from warehouses or fulfillment facilities located outside the United States.

      As a result, a shipment may travel internationally before being transferred to a domestic or local carrier for final delivery.

      International fulfillment may affect:

      • Transit time;

      • Tracking updates;

      • Customs processing;

      • Carrier handoffs;

      • Freight routing;

      • Delivery procedures.

      A product being internationally fulfilled does not mean that the customer's delivery destination is outside the United States.

      11. CUSTOMS, DUTIES, TAXES, AND IMPORT CHARGES

      Certain internationally fulfilled shipments may be subject to customs procedures or other import-related requirements.

      Where Sipida collects any applicable tax, duty, shipping charge, or other mandatory amount at checkout, that amount will be disclosed as part of the transaction.

      If a government authority, customs authority, carrier, or other third party separately imposes:

      • Import duties;

      • Customs charges;

      • Brokerage fees;

      • Taxes; or

      • Other government charges,

      responsibility for those charges will depend on:

      • Applicable law;

      • Delivery destination;

      • Shipping arrangement; and

      • Terms disclosed during checkout.

      We will not intentionally impose undisclosed mandatory Sipida charges after checkout.

      12. SHIPPING DELAYS

      We make reasonable efforts to process and ship orders within the estimated timeframes stated in this policy.

      However, delays may occur.

      Potential causes include:

      • Severe weather;

      • Natural disasters;

      • Carrier disruptions;

      • Customs inspections;

      • Transportation delays;

      • Freight delays;

      • Holiday shipping volume;

      • Labor disruptions;

      • Security inspections;

      • Government actions;

      • Public emergencies;

      • Inventory disruptions;

      • Supplier delays;

      • Incorrect or incomplete customer-provided information; and

      • Other circumstances outside our reasonable control.

      A delay caused by a carrier, customs authority, government agency, freight operator, or similar third party does not automatically mean that the order is lost.

      If a shipment is delayed, our customer service team may assist with available tracking information or carrier inquiries.

      Nothing in this section limits any mandatory delivery or consumer rights applicable to your order.

      13. ACCURACY OF SHIPPING INFORMATION

      Customers are responsible for providing complete and accurate shipping information during checkout.

      Please carefully review:

      • Recipient name;

      • Street address;

      • Apartment, suite, or unit number;

      • City;

      • State;

      • ZIP code;

      • Telephone number; and

      • Any other delivery information requested during checkout.

      For furniture, freight, or oversized deliveries, providing a valid telephone number may be particularly important because a carrier may need to contact you regarding delivery.

      Providing incomplete or materially incorrect shipping information may result in:

      • Processing delays;

      • Failed delivery;

      • Carrier return;

      • Additional shipping costs; or

      • Loss of a shipment.

      If you identify an error, please contact us as soon as possible at:

      service@sipida.com

      14. ADDRESS CHANGES BEFORE SHIPMENT

      If an order has not yet entered fulfillment or been shipped, we may be able to update the shipping address.

      Address changes are not guaranteed.

      Please contact:

      service@sipida.com

      as soon as possible.

      We may require reasonable verification before changing an address to protect against unauthorized changes or fraud.

      For certain large or freight shipments, changing the destination may result in additional transportation charges.

      15. ADDRESS CHANGES AFTER SHIPMENT

      Once an order has been dispatched, Sipida may no longer be able to change the delivery address.

      Depending on the carrier, you may be able to request:

      • Delivery redirection;

      • Delivery hold;

      • Address correction;

      • Pickup arrangements; or

      • Delivery appointment changes

      directly from the carrier.

      Any carrier-imposed rerouting, storage, redelivery, or address-correction fees may be the customer's responsibility where permitted by applicable law and where the issue resulted from customer-provided information or a customer-requested change.

      16. MULTIPLE PACKAGES

      Products within the same order may sometimes be shipped separately.

      This may occur because:

      • Products are stored at different fulfillment locations;

      • Products become available at different times;

      • Different carriers are used;

      • Package dimensions or weight require separate shipments;

      • Furniture or oversized products require specialized shipping;

      • Operational or logistics considerations require separate fulfillment.

      If an order is divided into multiple shipments, you may receive more than one:

      • Tracking number;

      • Shipping confirmation; and

      • Delivery date.

      Receiving one package does not necessarily mean the remaining products are missing.

      Please review all available tracking information before reporting an item as missing.

      17. FREIGHT AND DELIVERY APPOINTMENTS

      Some large furniture or oversized products may be transported by freight carriers.

      Where applicable, the carrier may contact you to arrange a delivery appointment.

      Customers should provide reasonable availability and access for scheduled delivery.

      If a delivery appointment is missed because the customer is unavailable, additional charges may be imposed by the carrier for:

      • Redelivery;

      • Storage;

      • Rescheduling; or

      • Other special handling.

      Such charges may be the customer's responsibility where permitted by law and where properly attributable to the missed appointment.

      18. INSPECTING LARGE OR FRAGILE PRODUCTS ON DELIVERY

      For furniture, lighting, mirrors, glass products, decorative products, or other large or fragile goods, we recommend inspecting the outer packaging as soon as reasonably possible upon delivery.

      If you observe visible shipping damage:

      • Take photographs of the packaging;

      • Take photographs of visible product damage where possible;

      • Retain the packaging;

      • Retain delivery paperwork where relevant; and

      • Contact us promptly.

      If the carrier provides a delivery receipt and visible damage is apparent, you may note the condition on the delivery receipt where reasonably possible.

      Failure to note visible damage on a delivery receipt will not automatically eliminate any legal rights you may have, but photographs and delivery documentation can help us review the issue.

      19. LOST PACKAGES

      If tracking indicates that a shipment has not been delivered and meaningful tracking updates have stopped for an extended period, contact us at:

      service@sipida.com

      Please provide:

      • Order number;

      • Full name;

      • Shipping address; and

      • Tracking number, if available.

      We may review available records and contact the carrier or logistics provider to investigate.

      A shipment will not necessarily be considered lost simply because tracking has temporarily stopped updating.

      If a shipment is confirmed as lost in transit and the loss is not attributable to materially incorrect delivery information provided by the customer, we will provide an appropriate resolution in accordance with our policies and applicable law.

      The resolution may include:

      • Replacement;

      • Refund; or

      • Another appropriate remedy.

      20. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

      If tracking shows that a package was delivered but you cannot locate it, please first:

      • Check the normal delivery location;

      • Check your mailbox;

      • Check your porch, garage, parcel locker, reception area, or other safe locations;

      • Ask household members;

      • Check with building management or front desk staff where appropriate;

      • Check with neighbors where appropriate;

      • Contact the delivery carrier; and

      • Allow up to 48 hours where a carrier may have recorded a delivery scan before the parcel can be located.

      If the shipment still cannot be found, contact:

      service@sipida.com

      Please include your order number and tracking information.

      We will review available information and make reasonable efforts to assist.

      A carrier's “delivered” scan is relevant evidence, but it does not automatically determine the outcome of every delivery claim.

      We may consider:

      • Carrier records;

      • Delivery location;

      • Proof of delivery;

      • Delivery photographs;

      • Signature information where applicable;

      • Customer-provided information; and

      • Other relevant circumstances.

      21. DAMAGED SHIPMENTS

      If a product arrives damaged, please contact us as soon as reasonably possible at:

      service@sipida.com

      Please provide:

      • Order number;

      • Description of the damage;

      • Clear photographs or videos of the product;

      • Photographs of the outer and inner packaging where relevant;

      • Photographs of damaged components; and

      • Other information reasonably necessary to review the issue.

      Please retain the product, components, and relevant packaging until we have had a reasonable opportunity to review the claim where those materials may be necessary.

      If the product is confirmed to have arrived damaged, we may provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable law.

      This may include:

      • Replacement;

      • Replacement part;

      • Refund;

      • Partial refund; or

      • Another appropriate resolution.

      22. MISSING OR INCORRECT ITEMS

      If a delivered shipment contains:

      • Missing products;

      • Missing components;

      • Incorrect products;

      • Incorrect quantities; or

      • Products materially different from what was ordered,

      please contact:

      service@sipida.com

      Please include:

      • Order number;

      • Description of the issue; and

      • Photographs where appropriate.

      Before reporting an item as missing, please verify whether your order was divided into multiple shipments.

      For furniture, lighting, or hardware products, also check the packaging carefully because small hardware or components may be packed separately within the carton.

      If an error is confirmed, we will provide an appropriate resolution in accordance with our policies and applicable law.

      23. REFUSED DELIVERY

      Please do not refuse delivery solely as a substitute for following our return procedure unless our customer service team instructs you to do so.

      If delivery is refused without prior authorization:

      • The shipment may be returned to a fulfillment provider, carrier facility, warehouse, or sender;

      • Return transit may take additional time;

      • Additional carrier, freight, storage, or handling costs may arise.

      Where permitted by applicable law, reasonable additional costs directly resulting from an unauthorized refusal may affect an otherwise eligible refund.

      If the refusal resulted from a verified error on our part or another circumstance for which applicable law places responsibility on us, we will provide an appropriate remedy.

      24. UNDELIVERABLE PACKAGES

      A shipment may be returned as undeliverable because of:

      • Incorrect address;

      • Incomplete address;

      • Invalid address;

      • Incorrect recipient information;

      • Inability to contact the recipient for a freight delivery;

      • Repeated failed delivery attempts;

      • Unclaimed shipment;

      • Access restrictions; or

      • Other delivery-related issues.

      If a shipment is returned to us or a fulfillment provider, we may contact you regarding:

      • Address correction;

      • Reshipment; or

      • Refund options.

      Where permitted by law, additional shipping charges may apply if reshipment is requested because of incorrect or incomplete customer-provided information.

      For freight or oversized products, additional carrier handling or storage charges may also apply.

      If the delivery failure resulted from an error attributable to Sipida, we will not charge you an additional shipping fee to correct that error.

      25. ORDER CANCELLATIONS

      If you wish to cancel an order, please contact us as soon as possible:

      service@sipida.com

      We will make reasonable efforts to cancel an order before it enters fulfillment.

      Cancellation cannot be guaranteed once the order has:

      • Entered processing;

      • Been packed;

      • Been transferred to a fulfillment provider;

      • Been handed over to a carrier;

      • Entered freight scheduling; or

      • Been shipped.

      If cancellation is no longer possible because the order has shipped, you may need to wait for delivery and follow the applicable Returns & Refund Policy.

      If we successfully cancel an order after payment has already been captured, the applicable refund will generally be processed in accordance with our Payment Terms.

      26. SHIPPING RESTRICTIONS

      Certain products may not be shippable to particular destinations because of:

      • Carrier restrictions;

      • Legal requirements;

      • Product restrictions;

      • Electrical or safety requirements;

      • Customs requirements;

      • Size or weight limitations;

      • Freight limitations;

      • Remote-area restrictions; or

      • Other logistics limitations.

      If we determine that a product cannot be shipped to the destination provided, we may:

      • Contact you for additional information;

      • Cancel the affected item;

      • Cancel the affected order; or

      • Provide another appropriate solution.

      If we cancel a paid item because it cannot be shipped, an applicable refund will be issued.

      27. HOLIDAY AND PEAK-PERIOD SHIPPING

      Processing and shipping may take longer during high-volume periods, including:

      • Thanksgiving;

      • Black Friday;

      • Cyber Monday;

      • Christmas;

      • New Year;

      • Major promotional events; and

      • Other peak shopping periods.

      We recommend placing time-sensitive orders sufficiently in advance.

      Estimated delivery dates during peak periods remain estimates unless expressly guaranteed.

      28. PRE-ORDERS AND BACKORDERS

      If Sipida offers pre-order or backordered products, relevant estimated availability or shipping information will be displayed on the product page or otherwise disclosed where reasonably practicable.

      Products purchased together with pre-order or backordered products may:

      • Ship together;

      • Ship separately; or

      • Have different delivery times.

      Estimated availability dates may change due to:

      • Manufacturing delays;

      • Inventory changes;

      • Production schedules;

      • Customs processing;

      • Transportation conditions;

      • Supplier delays; or

      • Other logistics circumstances.

      Where a material delay occurs, we may provide additional information to affected customers where reasonably practicable.

      29. PRODUCT AVAILABILITY AND FULFILLMENT CHANGES

      Because Sipida offers furniture and home furnishings that may vary in size, material, finish, or availability, certain products may become unavailable after an order is placed.

      If an ordered product becomes materially unavailable before shipment, we may:

      • Contact you regarding an alternative;

      • Offer a later fulfillment date where appropriate;

      • Cancel the affected item; or

      • Issue an applicable refund.

      We will not substitute a materially different product without your agreement where such agreement is required.

      30. DELIVERY RESPONSIBILITY

      Our obligations relating to shipment and delivery are subject to applicable law and mandatory consumer protections.

      Customers are responsible for:

      • Providing accurate delivery information;

      • Providing reasonable access for delivery;

      • Providing a valid contact number where required;

      • Monitoring tracking information where available;

      • Responding to reasonable freight delivery appointment requests; and

      • Taking reasonable steps to secure delivered parcels.

      These responsibilities do not eliminate any rights you may have where:

      • A shipment is lost in transit;

      • An item is delivered incorrectly;

      • A product arrives damaged;

      • A carrier delivery record is inaccurate; or

      • Applicable consumer law provides another remedy.

      If you believe a delivery problem has occurred, contact us promptly so that we can review the circumstances.

      31. INSTALLATION AND ASSEMBLY AFTER DELIVERY

      Shipping and delivery do not generally include product assembly or installation unless expressly stated.

      Certain products, including:

      • Lighting;

      • Wall-mounted hardware;

      • Bathroom accessories;

      • Mirrors;

      • Furniture; and

      • Other fixtures

      may require assembly or professional installation.

      Please inspect products for visible shipping damage and confirm that the product and components are correct before beginning permanent installation, wiring, drilling, mounting, cutting, or modification.

      Issues resulting from customer installation or assembly are generally governed by our Returns & Refund Policy and applicable product instructions rather than this Shipping Policy.

      32. RETURNS AFTER DELIVERY

      Shipping and product returns are related but separate processes.

      Once a product has been successfully delivered, requests relating to:

      • Change-of-mind returns;

      • Return eligibility;

      • Return deadlines;

      • Return shipping;

      • Exchanges;

      • Refund amounts; and

      • Return inspection

      are generally governed by our Returns & Refund Policy.

      Shipping-related issues such as:

      • Lost shipments;

      • Delivery delays;

      • Undeliverable shipments;

      • Damaged shipments;

      • Incorrect fulfillment; and

      • Missing products

      may involve both this Shipping Policy and our Returns & Refund Policy.

      The policies should be interpreted consistently.

      33. RELATIONSHIP WITH OTHER POLICIES

      This Shipping Policy should be read together with our:

      • Terms of Service

      • Returns & Refund Policy

      • Payment Terms

      • Privacy Policy

      The Shipping Policy governs order processing, fulfillment, shipping, tracking, and delivery.

      The Returns & Refund Policy governs return eligibility, return procedures, exchanges, and refund entitlement.

      The Payment Terms govern payment authorization, processing, charges, and refund processing.

      The Privacy Policy governs our handling of personal information.

      The Terms of Service govern the broader contractual relationship between you and Sipida, including applicable legal and dispute-related provisions.

      Where multiple policies address the same issue, they should be interpreted consistently.

      Where a more specific policy directly addresses a particular issue, that more specific provision will generally apply, subject to applicable law.

      34. CHANGES TO THIS SHIPPING POLICY

      We may update this Shipping Policy from time to time to reflect changes in:

      • Shipping methods;

      • Carrier relationships;

      • Fulfillment processes;

      • Delivery regions;

      • Logistics operations;

      • Product categories;

      • Business practices; and

      • Applicable legal or regulatory requirements.

      When we update this policy, we will revise the “Last Updated” date at the top of this page.

      Unless applicable law requires otherwise, the Shipping Policy in effect when your order was placed will generally apply to that order.

      A later policy change will not ordinarily retroactively reduce shipping or delivery rights applicable to a completed purchase.

      35. CONSUMER RIGHTS

      Nothing in this Shipping Policy is intended to exclude, restrict, reduce, or waive any mandatory consumer right or remedy.

      If applicable law provides stronger delivery, refund, replacement, cancellation, or other consumer rights than those stated in this policy, those mandatory rights will apply.

      36. CONTACT US

      If you have questions regarding shipping, processing, fulfillment, delivery, tracking, delayed orders, freight delivery, damaged shipments, missing items, or an existing order, please contact us.

      Brand:
      Sipida

      Operator / Company Name:
      Shenzhen Hedianer Qiliang Media Co., Ltd.

      Business:
      Online retail of home furnishings and household products, including lighting, furniture, home hardware, rugs, textiles, bedding, home décor, storage and organization products, bathroom accessories, and related household goods.

      Company Address:
      Room 606, Shouchuang Business Building
      No. 5 Longhua Guangchang 3rd Road
      Fukang Community, Longhua Subdistrict
      Longhua District, Shenzhen, China

      Customer Service Email:
      service@sipida.com

      Telephone:
      +86 18079529776

      Website:
      https://sipida.com/