Privacy Policy

Last Updated: October 6, 2026

This Privacy Policy describes how Shenzhen Hedianer Qiliang Media Co., Ltd., operating the Sipida website (“Sipida,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit https://sipida.com/, purchase our products, contact us, or otherwise use our website and related services.

We respect your privacy and are committed to handling personal information responsibly and transparently.

Please read this Privacy Policy carefully. By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Sipida, we may collect different types of personal information.

Information You Provide Directly

When you place an order, create an account, contact customer service, subscribe to marketing communications, submit a form, or otherwise interact with our website, you may provide information such as:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account information

• Order details

• Product preferences

• Customer service communications

• Return or refund information

• Information you provide through contact forms

• Reviews, comments, or other content you submit

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method you choose, this may include information such as:

• Payment card information

• Billing information

• Transaction information

• Payment authorization information

We may receive limited information about your payment transaction, such as payment status, transaction identifiers, payment method type, and billing details.

Payment card information may be processed directly by third-party payment processors rather than stored by us.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Approximate location derived from IP address

• Referring website

• Pages viewed

• Products viewed

• Search activity

• Shopping cart activity

• Date and time of visits

• Interaction with website features

• Advertising or marketing identifiers

• Cookie identifiers

• Website usage and performance information

We may use this information to operate our website, understand how customers use our services, prevent fraud, improve website performance, and provide more relevant content.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

Processing Orders

We use personal information to:

• Process and confirm purchases

• Process payments

• Fulfill orders

• Arrange shipment and delivery

• Provide tracking information

• Communicate about order status

• Handle cancellations, returns, exchanges, and refunds

Providing Customer Service

We may use your information to:

• Respond to inquiries

• Provide product information

• Assist with orders

• Resolve delivery issues

• Handle complaints

• Process return and refund requests

• Provide other customer support

Operating and Improving Our Website

We may use information to:

• Maintain website functionality

• Improve website design and usability

• Analyze website traffic and usage

• Understand customer preferences

• Improve our products and services

• Detect technical problems

• Develop new features or services

Security and Fraud Prevention

We may use information to:

• Verify transactions

• Detect fraudulent or suspicious activity

• Prevent unauthorized access

• Protect customers, our business, and third parties

• Enforce our Terms of Service

• Comply with applicable legal obligations

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails

• Inform you about products, offers, or promotions

• Personalize advertising

• Measure advertising performance

• Understand customer interests

You may unsubscribe from promotional email communications at any time by using the unsubscribe link contained in the applicable email or by contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping notifications, security notices, and responses to customer service inquiries.

3. COOKIES AND SIMILAR TECHNOLOGIES

Sipida may use cookies and similar technologies to operate and improve our website.

Cookies are small data files that websites store on your browser or device.

We may use cookies for purposes including:

• Keeping the website functioning properly

• Remembering items in your shopping cart

• Remembering your preferences

• Supporting account login functionality

• Understanding website traffic

• Measuring website performance

• Detecting fraud and security risks

• Analyzing customer interactions

• Supporting advertising and marketing

• Measuring advertising effectiveness

Cookies may include session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period.

You may be able to control or disable cookies through your browser settings or through cookie preference tools made available on our website.

Please note that disabling certain cookies may affect the functionality of the website.

For more information, please review our Cookie Policy, where available.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell personal information in the ordinary meaning of selling information for money.

However, we may disclose personal information to third parties when necessary to operate our business, provide our services, comply with legal obligations, or support advertising and analytics.

These third parties may include:

Payment Service Providers

We may share information with payment processors, banks, card networks, and other financial service providers to process and verify payments.

Shipping and Logistics Providers

We may provide necessary information to:

• Shipping carriers

• Fulfillment providers

• Warehouses

• Logistics providers

• Customs service providers

This information may include your name, shipping address, telephone number, email address, and order information where necessary to deliver your purchase.

Website and Technology Providers

We may use third-party providers that support:

• Website hosting

• E-commerce functionality

• Cloud storage

• Customer support

• Email communications

• Website security

• Analytics

• Fraud prevention

• Technical infrastructure

Marketing and Analytics Providers

Where permitted by law and subject to applicable privacy choices, we may work with third parties that provide:

• Website analytics

• Advertising services

• Marketing measurement

• Audience analysis

• Social media advertising

• Advertising personalization

Professional Advisers

We may disclose information to professional advisers such as accountants, auditors, legal advisers, insurers, and consultants when reasonably necessary.

Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to lawful requests

• Comply with court orders

• Protect our legal rights

• Prevent fraud

• Investigate illegal activity

• Protect the safety of customers or others

Business Transactions

If our business undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction subject to applicable law.

5. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, payment services, or other services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

When you leave Sipida or interact with a third-party service, the collection and use of your information may be governed by that third party’s privacy policy.

We encourage you to review the privacy policies of third parties before providing personal information to them.

6. INTERNATIONAL DATA TRANSFERS

Sipida serves customers through an online retail business and may work with service providers located in different countries or regions.

As a result, personal information may be processed, stored, or transferred outside the country in which you reside.

Where required by applicable law, we take reasonable steps designed to ensure that international transfers of personal information are subject to appropriate safeguards.

Different countries may have different privacy and data protection laws.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders

• Maintain business and transaction records

• Provide customer support

• Process returns and refunds

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Comply with tax, accounting, legal, and regulatory requirements

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it as appropriate.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or security measure can guarantee complete security.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of our website.

If you believe your account or personal information has been compromised, please contact us promptly at service@sipida.com.

9. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information about how your personal information is used

• Request information regarding categories of third parties to whom information has been disclosed

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Request portability of certain personal information

• Appeal certain decisions regarding a privacy request

• Opt out of certain targeted advertising or similar processing where applicable

These rights are subject to applicable law, exceptions, and verification requirements.

To exercise a privacy right, please contact us at:

service@sipida.com

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf. We may request information necessary to verify the agent’s authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. PRIVACY RIGHTS FOR U.S. RESIDENTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence and whether the applicable law applies to our activities, these rights may include:

• The right to know or access personal information

• The right to correct inaccurate information

• The right to request deletion

• The right to obtain a copy of certain information

• The right to opt out of certain targeted advertising

• The right to opt out of certain sales or sharing of personal information as those terms are defined under applicable law

• The right to limit certain uses of sensitive personal information where applicable

• The right to appeal certain privacy decisions

We will process applicable requests in accordance with relevant law.

11. EEA, UNITED KINGDOM, AND SIMILAR PRIVACY RIGHTS

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection requirements, our processing of personal information may rely on one or more legal bases, including:

• Performance of a contract

• Compliance with legal obligations

• Our legitimate interests

• Your consent

Depending on applicable law, you may have rights to access, correct, erase, restrict, object to processing, request data portability, or withdraw consent.

You may also have the right to submit a complaint to your local data protection authority.

12. MARKETING COMMUNICATIONS

If you receive promotional emails from Sipida, you may opt out by clicking the unsubscribe link contained in the email.

You may also contact us at service@sipida.com to request removal from promotional email lists.

Opting out of promotional communications does not prevent us from sending necessary transactional communications relating to your orders, account, customer service inquiries, or other service-related matters.

13. CHILDREN’S PRIVACY

Our website and products are intended for general adult consumers and are not directed toward children.

We do not knowingly collect personal information from children where such collection would require parental consent under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at service@sipida.com.

If we become aware that personal information has been collected from a child contrary to applicable legal requirements, we will take reasonable steps to delete the information.

14. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers provide “Do Not Track” or similar privacy preference signals.

The way websites are required to respond to these signals varies by jurisdiction and technology.

Where applicable law requires us to recognize a legally valid browser-based opt-out or privacy preference signal, we will process such signals as required.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices

• Our products or services

• Website functionality

• Technology

• Legal or regulatory requirements

When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how Sipida handles personal information, please contact us:

Company Name:
Shenzhen Hedianer Qiliang Media Co., Ltd.

Website:
https://sipida.com/

Customer Service / Privacy Email:
service@sipida.com

Telephone:
+86 18079529776

Business Address:
Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, China

For privacy-related requests, please use the subject line “Privacy Request” when contacting us by email so that we can identify and process your request efficiently.