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      RETURN & REFUND POLICY

      Returns & Refund Policy

      Last Updated: October 6, 2026

      Thank you for shopping with Sipida.

      This Returns & Refund Policy explains the conditions, procedures, timeframes, costs, refund methods, and other terms that apply to returns, refunds, replacements, exchanges, canceled orders, damaged products, defective products, incorrect products, missing items, and other post-purchase matters.

      Sipida is an online retailer specializing in home furnishings and household products, including lighting, furniture, home hardware, rugs, textiles, bedding, home décor, storage and organization products, bathroom accessories, and other related household goods.

      Sipida is operated by Shenzhen Hedianer Qiliang Media Co., Ltd.

      By purchasing from Sipida, you agree to this Returns & Refund Policy together with our Terms of Service, Privacy Policy, Shipping Policy, and Payment Terms.

      Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived.

      1. BUSINESS INFORMATION

      Brand:
      Sipida

      Website:
      https://sipida.com/

      Operator / Company Name:
      Shenzhen Hedianer Qiliang Media Co., Ltd.

      Company Address:
      Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, China

      Customer Service Email:
      service@sipida.com

      Telephone:
      +86 18079529776

      Business:
      Online retail of home furnishings and household products, including lighting, furniture, home hardware, rugs, textiles, bedding, home décor, storage and organization products, bathroom accessories, and related household goods.

      2. RETURN PERIOD

      You may request a return within 30 days from the date your order is delivered, unless a different return period is clearly disclosed on the applicable product page or applicable law requires otherwise.

      To qualify under our standard return policy, you must contact us within the applicable return period.

      The return period begins on the date the applicable product is recorded as delivered.

      If an order contains multiple products delivered on different dates, the return period for each product generally begins on the date that particular product is delivered.

      Return requests submitted after the applicable return period may be declined unless:

      • Applicable law requires otherwise;

      • We expressly agree to accept the return; or

      • Another provision of this policy applies.

      3. RETURN ELIGIBILITY

      To qualify for a standard return, the product must generally:

      • Be requested for return within the applicable return period;

      • Be the same product purchased from Sipida;

      • Be in substantially the same condition in which it was received;

      • Be unused, unworn, or only reasonably inspected where applicable;

      • Not have been materially altered, modified, damaged, or improperly installed;

      • Include original accessories, hardware, manuals, removable components, and parts where applicable;

      • Include original packaging where reasonably available and relevant;

      • Be accompanied by proof of purchase or a valid Sipida order number; and

      • Not fall within an applicable non-returnable category.

      For furniture, lighting, home hardware, bathroom accessories, storage products, and other products requiring assembly or installation, eligibility may depend on the condition of the product after inspection, assembly, or installation.

      Reasonable inspection to determine a product's nature, appearance, dimensions, material, color, or basic functionality will not automatically make the product ineligible where applicable law provides otherwise.

      However, products materially damaged through customer assembly, installation, drilling, cutting, wiring, modification, misuse, neglect, or improper handling may not qualify for a standard change-of-mind return.

      We may inspect returned products before approving a refund.

      Different eligibility standards may apply where the return involves damage, defect, incorrect fulfillment, missing items, material misdescription, or another issue attributable to us.

      4. HOW TO REQUEST A RETURN

      Before sending any product back, please contact our customer service team:

      Email:
      service@sipida.com

      Please provide:

      • Your full name;

      • Your order number;

      • The product you wish to return;

      • The reason for the return;

      • Photographs or videos where relevant; and

      • Any other information reasonably necessary to evaluate the request.

      For furniture, lighting, mirrors, home hardware, bathroom accessories, or other large, fragile, assembled, or installation-related products, we may request photographs showing the product, packaging, components, and condition.

      After reviewing your request, we will provide applicable return instructions.

      Please do not send any product back before receiving return instructions from us.

      Sending a product without prior authorization may delay processing, result in delivery to an incorrect facility, prevent us from identifying the return, or create additional costs.

      Unauthorized returns may be declined where permitted by applicable law.

      5. RETURN AUTHORIZATION

      Submitting a return request does not automatically mean the return has been approved.

      After receiving your request, we may review:

      • Order information;

      • Delivery information;

      • Product condition;

      • Reason for return;

      • Photographs or videos;

      • Assembly or installation status where relevant;

      • Return eligibility; and

      • Applicable exclusions.

      If the return is approved, we will provide return instructions.

      Approval of a return request does not necessarily mean that a full refund has already been approved.

      Final refund eligibility may depend on inspection of the returned product where appropriate.

      6. RETURN ADDRESS

      Unless our customer service team provides different instructions for a specific approved return, the applicable return address is:

      Return Address:
      Room 606, Shouchuang Business Building
      No. 5 Longhua Guangchang 3rd Road
      Fukang Community, Longhua Subdistrict
      Longhua District, Shenzhen, China

      Before sending any return, please contact:

      service@sipida.com

      so that we can confirm eligibility and provide the appropriate return instructions.

      Please do not send products to:

      • An address printed on the original shipping label;

      • A warehouse shown in parcel tracking;

      • A shipping carrier facility;

      • A supplier or fulfillment warehouse; or

      • Any other address

      unless Sipida customer service specifically instructs you to do so.

      Customers who independently arrange return shipping are responsible for correctly addressing the return parcel.

      7. CHANGE-OF-MIND RETURNS

      You may request an eligible return within the applicable return period if you change your mind.

      Examples include situations where you:

      • No longer want the product;

      • Ordered the wrong item;

      • Ordered the wrong size, finish, color, variation, or quantity;

      • Determined that the product does not fit your intended space; or

      • Decide that the product is no longer suitable for your needs.

      For eligible change-of-mind returns:

      • You may be responsible for return shipping costs;

      • Original shipping charges may be non-refundable where permitted by law;

      • The product must satisfy the return eligibility requirements;

      • Large or oversized products may incur substantial return transportation costs;

      • International return-related costs may apply; and

      • Products damaged through assembly, installation, modification, or customer misuse may not qualify for a full refund.

      We strongly recommend confirming product measurements, dimensions, finish, color, installation requirements, electrical specifications, and other relevant details before ordering furniture, lighting, rugs, hardware, or other home products.

      8. FURNITURE AND LARGE ITEMS

      Furniture and other large or bulky home products may require special return arrangements.

      If you wish to return a large product, contact us before arranging transportation.

      Depending on the product, return arrangements may involve:

      • Freight transportation;

      • Oversized parcel services;

      • Special packaging;

      • Additional handling requirements; or

      • Other transportation procedures.

      For voluntary change-of-mind returns, reasonable return transportation costs may be the customer's responsibility where permitted by law.

      Furniture that has been materially damaged during customer assembly, disassembly, use, modification, or handling may not qualify for a standard return.

      Please retain packaging until you have inspected the product and confirmed that it is satisfactory whenever reasonably practical.

      9. LIGHTING, HARDWARE, AND INSTALLATION PRODUCTS

      Certain Sipida products, including lighting, home hardware, bathroom accessories, and other fixtures, may require installation.

      Before installation, please inspect:

      • Product condition;

      • Finish and color;

      • Dimensions;

      • Components and hardware;

      • Electrical specifications where applicable; and

      • Compatibility with your intended installation.

      Products materially altered through cutting, drilling, rewiring, painting, modification, or improper installation may not qualify for a change-of-mind return.

      Damage resulting from improper installation, incorrect electrical connection, failure to follow applicable instructions, or unauthorized modification generally will not be treated as a manufacturing defect.

      This does not affect any rights you may have where a product was defective, damaged, incorrect, or materially misdescribed when supplied.

      10. DAMAGED PRODUCTS

      If a product arrives damaged, please contact us as soon as reasonably possible after delivery.

      Please provide:

      • Your order number;

      • A description of the damage;

      • Clear photographs or videos of the product;

      • Photographs of the shipping carton or packaging where relevant; and

      • Photographs of damaged parts or components where applicable.

      Please do not discard the product, components, or packaging before we have had a reasonable opportunity to review your claim where those materials may be relevant.

      After reviewing the available information, we may provide an appropriate remedy, including:

      • Replacement;

      • Replacement parts;

      • Full refund;

      • Partial refund; or

      • Another reasonable solution.

      Where damage is confirmed and attributable to fulfillment or delivery rather than customer misuse, we will provide appropriate return or replacement instructions.

      Where applicable law or our stated remedy requires us to cover return shipping costs, you will not be required to bear reasonable return shipping expenses.

      11. DEFECTIVE PRODUCTS

      If a product is defective or does not function as reasonably expected based on its description, please contact us as soon as reasonably possible.

      Please provide:

      • Your order number;

      • A description of the defect;

      • Photographs or videos where appropriate; and

      • Information demonstrating the nature of the problem.

      We may reasonably request additional information to determine whether the issue relates to:

      • Manufacturing defect;

      • Transit damage;

      • Normal wear;

      • Natural material variation;

      • Customer misuse;

      • Improper assembly;

      • Improper installation;

      • Incorrect electrical connection;

      • Unauthorized modification;

      • Customer-caused damage; or

      • Another issue.

      Where a qualifying defect is confirmed, we may provide:

      • Replacement;

      • Replacement components;

      • Refund;

      • Partial refund; or

      • Another appropriate remedy.

      Nothing in this section limits statutory rights relating to defective products.

      12. INCORRECT PRODUCTS

      If you receive a product that is materially different from the product you ordered, please contact:

      service@sipida.com

      Please provide:

      • Your order number;

      • A description of the product ordered; and

      • Clear photographs of the product received.

      If we confirm that an incorrect product was sent because of our fulfillment error, we will provide an appropriate remedy.

      Depending on the circumstances, this may include:

      • Replacement;

      • Refund;

      • Return at our reasonable cost; or

      • Another appropriate solution.

      13. MISSING ITEMS OR COMPONENTS

      Some orders may be shipped in more than one package.

      Furniture, lighting, hardware, or other products may also include multiple components packed separately.

      Before reporting an item as missing, please check:

      • Whether your order has multiple tracking numbers;

      • Whether another package is still in transit;

      • Whether the shipping confirmation indicates separate fulfillment;

      • All compartments and packaging materials; and

      • Whether small hardware or components are packed inside another component.

      If all applicable packages have been delivered and an item or component remains missing, please contact us promptly.

      Please provide:

      • Order number;

      • Description of the missing item or component;

      • Photographs of the parcel and contents where helpful; and

      • Available tracking information.

      If the item is confirmed as missing, we may provide:

      • Replacement;

      • Replacement component;

      • Refund; or

      • Another appropriate remedy.

      14. PRODUCT COLOR, MATERIAL, AND NATURAL VARIATION

      Certain home furnishings may contain wood, stone, fabric, metal, glass, ceramic, or other natural or manufactured materials.

      Minor differences in grain, texture, pattern, tone, finish, or appearance may occur between products or production batches.

      Colors displayed on your device may also vary depending on monitor settings, lighting conditions, photography, and display technology.

      A reasonable natural variation or minor screen-based color difference does not automatically constitute a defect or incorrect product.

      However, if you believe the product is materially different from its description, please contact us and provide photographs for review.

      15. NON-RETURNABLE ITEMS

      Certain products may not qualify for voluntary change-of-mind returns due to customization, hygiene, safety, condition, or other legitimate reasons.

      Depending on the products offered by Sipida, non-returnable categories may include:

      • Personalized or customized products;

      • Made-to-order products where clearly disclosed;

      • Products clearly marked Final Sale;

      • Gift cards;

      • Opened hygiene-related products where return is restricted for health reasons;

      • Products materially altered, cut, drilled, painted, rewired, or modified by the customer;

      • Products damaged because of misuse, neglect, improper installation, unauthorized repair, or improper handling;

      • Products missing essential components because of customer action; and

      • Other products clearly identified as non-returnable before purchase.

      Where applicable, non-returnable status will be disclosed before purchase.

      A non-returnable designation does not eliminate applicable rights relating to products that are defective, damaged on arrival, incorrect, or materially misdescribed.

      16. SALE, DISCOUNTED, AND CLEARANCE PRODUCTS

      Sale or clearance products generally remain eligible for return unless clearly identified as:

      • Final Sale;

      • Non-returnable; or

      • Subject to another disclosed return restriction.

      A product being discounted does not by itself make it non-returnable unless the applicable restriction is disclosed.

      Final Sale products generally cannot be returned solely because of a change of mind.

      This does not affect applicable rights relating to defective, damaged, incorrect, or materially misdescribed products.

      17. EXCHANGES

      If you would like to exchange a product, please contact:

      service@sipida.com

      Exchange availability depends on:

      • Product eligibility;

      • Inventory availability;

      • Product size, color, finish, or variation;

      • Fulfillment availability; and

      • Shipping requirements.

      We cannot guarantee that an alternative product or variation will remain available while an exchange is being processed.

      In some cases, the most practical procedure may be to return the original eligible product, receive the applicable refund, and place a new order.

      Replacements for damaged, defective, missing, or incorrect products are handled separately from voluntary exchanges.

      18. RETURN SHIPPING COSTS

      Responsibility for return shipping depends primarily on the reason for the return.

      Returns Due to Our Error

      If a product is confirmed to be:

      • Defective;

      • Damaged on arrival;

      • Incorrectly fulfilled; or

      • Materially different from what was ordered,

      we will provide appropriate return instructions.

      Where required by applicable law or our stated remedy, Sipida will cover reasonable return shipping costs.

      We may:

      • Provide a prepaid return label where available;

      • Reimburse an agreed reasonable return cost;

      • Arrange another return method; or

      • Determine that physical return is unnecessary.

      Please do not purchase unusually expensive freight, courier, or international return shipping without first receiving instructions from Sipida if you expect us to cover the cost.

      Change-of-Mind Returns

      For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law.

      These costs may include:

      • Carrier charges;

      • Oversized parcel or freight charges;

      • International postage;

      • Tracking or insurance fees;

      • Customs-related return expenses; and

      • Other costs reasonably associated with returning the product.

      Return shipping charges paid directly to a third-party carrier are generally non-refundable unless otherwise stated or required by law.

      19. INTERNATIONAL RETURNS

      Our standard return address is located in Shenzhen, China unless Sipida customer service provides another return location for a particular return.

      International return shipments may involve:

      • International shipping charges;

      • Freight charges for large items;

      • Customs documentation;

      • Carrier handling fees;

      • Import or export procedures; and

      • Other cross-border requirements.

      For eligible change-of-mind returns, applicable international return costs may be the customer's responsibility where permitted by law.

      For verified returns resulting from our error, damage, defect, or incorrect fulfillment, please contact us before sending the product so we can provide appropriate shipping instructions.

      Do not send an international return before confirming the return instructions with us.

      20. RETURN SHIPPING METHOD

      Where you are responsible for arranging return shipping, we strongly recommend using a trackable shipping method appropriate for the value and size of the product.

      Please retain:

      • Shipping receipt;

      • Tracking number; and

      • Proof of postage or freight documentation

      until your return has been fully processed.

      Where you independently arrange return shipping, responsibility for the parcel generally remains with you until it reaches the designated return location, except where applicable law provides otherwise.

      We are not responsible for return parcels lost because they were sent to an unauthorized address, incorrectly addressed by the sender, or lost by a carrier independently selected by the customer, except where applicable law places responsibility on us.

      21. RETURN PACKAGING

      Products should be packaged appropriately to help prevent damage during return transportation.

      Where reasonably possible, please use the original packaging, protective materials, inserts, and cartons.

      This is particularly important for:

      • Furniture;

      • Lighting;

      • Mirrors;

      • Glass products;

      • Decorative products;

      • Hardware;

      • Ceramic products; and

      • Other fragile or bulky items.

      If a returned product is materially damaged in transit because the customer failed to use reasonable protective packaging when arranging the return independently, the resulting damage may affect the available refund where permitted by law.

      22. RETURN INSPECTION

      After an eligible return reaches the designated return location, we may inspect it.

      Inspection may consider:

      • Whether the correct product was returned;

      • Product condition;

      • Signs of use;

      • Assembly or installation damage;

      • Missing components;

      • Missing hardware or accessories;

      • Customer modifications;

      • Damage occurring after delivery;

      • Packaging where relevant; and

      • Compliance with applicable return conditions.

      Reasonable customer inspection will not by itself justify denial of a refund where applicable law protects such inspection.

      If a returned product has been materially damaged, altered, modified, used beyond reasonable inspection, or returned incomplete because of customer action, we may reduce the refund, decline the voluntary return, or take another reasonable action where permitted by law.

      Any reduction should reasonably reflect the circumstances and condition of the returned product.

      23. REFUND AMOUNT

      The amount refunded depends on:

      • Reason for return;

      • Product price actually paid;

      • Applicable discounts;

      • Original shipping charges;

      • Return shipping responsibility;

      • Condition of the returned product;

      • Applicable law; and

      • Other relevant circumstances.

      For an approved standard return, the refund will generally be based on the amount actually paid for the returned product.

      Where required by applicable law, other eligible amounts will also be refunded.

      For change-of-mind returns:

      • Original shipping fees may be non-refundable where legally permitted;

      • Return shipping may be the customer's responsibility; and

      • Other lawful deductions may apply where properly disclosed and appropriate.

      For returns caused by a confirmed Sipida error, the applicable remedy will be determined consistently with this policy and applicable law.

      24. REFUND METHOD

      Approved refunds will generally be issued to the original payment method used for the order.

      Where refunding the original payment method is not technically possible, we may contact you regarding an appropriate alternative.

      We generally do not issue refunds to:

      • An unrelated third-party account;

      • A different payment card selected after purchase; or

      • An unrelated payment method

      unless required or specifically agreed in appropriate circumstances.

      25. REFUND PROCESSING TIME

      After Sipida approves and issues a refund, additional time may be required before the funds appear in your account.

      Processing time depends on your:

      • Bank;

      • Card issuer;

      • Payment provider; and

      • Payment method.

      In many cases, an approved refund may take approximately 5–10 business days after issuance to appear in your account.

      This is an estimated banking or payment-provider processing period and is not a guarantee that every financial institution will complete the credit within the same timeframe.

      If an approved refund has not appeared after a reasonable period:

      1. Check with your bank, card issuer, or payment provider;

      2. Confirm that the refund is not still pending; and

      3. Contact us at service@sipida.com if additional assistance is required.

      26. PARTIAL REFUNDS

      Where appropriate and permitted by law, we may issue a partial refund.

      Examples may include situations where:

      • Only part of an order is affected;

      • An eligible returned product is missing accessories or components because of customer action;

      • A returned product has suffered material customer-caused damage;

      • A minor product issue is resolved by mutual agreement;

      • Only a replacement component is required; or

      • A promotional adjustment requires recalculation.

      Any partial refund will be based on the specific circumstances.

      We will not make arbitrary deductions unrelated to the actual issue or applicable policy.

      27. REFUNDS WITHOUT RETURN

      In some circumstances, Sipida may determine that returning a product is unnecessary.

      This may occur where:

      • A product is damaged;

      • A specific component can be replaced;

      • Return transportation costs are disproportionate;

      • The product has low residual value; or

      • Another reasonable resolution makes return unnecessary.

      We may offer a refund, partial refund, replacement, replacement component, or another appropriate remedy without requiring physical return.

      A refund without return in one case does not create an entitlement to the same remedy in another case.

      28. ORDER CANCELLATIONS

      If you wish to cancel an order, contact us as soon as possible:

      service@sipida.com

      We will make reasonable efforts to cancel an order before fulfillment.

      Cancellation cannot be guaranteed once an order has:

      • Entered processing;

      • Been packed;

      • Entered production or customization where applicable;

      • Been transferred to a fulfillment provider; or

      • Been shipped.

      If cancellation is no longer possible, you may need to wait for delivery and then request an eligible return.

      If we successfully cancel an order after payment has been captured, the applicable refund will generally be issued to the original payment method.

      29. REFUSED DELIVERIES

      Please do not refuse delivery as a substitute for following our return procedure unless Sipida has instructed you to do so.

      If you refuse delivery without prior authorization:

      • The parcel may be returned to the carrier, fulfillment facility, or sender;

      • Tracking may be delayed;

      • Additional shipping, freight, storage, or handling charges may arise.

      Where permitted by law, reasonable costs directly resulting from an unauthorized refusal may be deducted from an otherwise eligible refund.

      No deduction will be made where doing so would violate applicable consumer protection law.

      30. UNDELIVERABLE ORDERS

      If a parcel is returned because customer-provided delivery information was incorrect, incomplete, invalid, or insufficient for delivery, we may contact you regarding:

      • Reshipment;

      • Address correction; or

      • Refund options.

      Where permitted by law, additional shipping charges may apply if you request reshipment.

      If a refund is requested instead, applicable shipping charges may be non-refundable or deducted where legally permitted.

      If the delivery failure resulted from our error, we will provide an appropriate remedy without charging you additional shipping caused by that error.

      31. LOST PACKAGES

      If tracking indicates that a package may be lost in transit, please contact:

      service@sipida.com

      Please provide:

      • Your order number;

      • Tracking number; and

      • Any relevant carrier information.

      We may investigate the shipment with the applicable shipping carrier or fulfillment provider.

      If a package is confirmed as lost and the loss is not attributable to incorrect delivery information provided by the customer, we may provide:

      • Replacement;

      • Refund; or

      • Another appropriate remedy.

      Please also review our Shipping Policy for applicable delivery and lost-parcel terms.

      32. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

      If tracking shows that a package has been delivered but you cannot locate it, please first:

      • Check your mailbox;

      • Check your porch, entrance, garage, parcel locker, reception area, or other delivery locations;

      • Ask household members or building staff;

      • Check with neighbors where appropriate;

      • Contact the shipping carrier; and

      • Allow up to 48 hours where a carrier may have recorded a delivery scan before physical delivery was completed.

      If you still cannot locate the package, contact:

      service@sipida.com

      Please provide your order number and tracking information.

      We will review the available information and make reasonable efforts to assist.

      A carrier's “delivered” scan does not automatically determine the outcome of every claim. The circumstances and available evidence may be reviewed.

      33. PROMOTIONAL, DISCOUNTED, AND BUNDLE ORDERS

      Where an order was purchased using a promotional code, bundle discount, quantity discount, sale price, or other promotional offer, any approved refund will generally be based on the amount actually paid for the affected product.

      If returning part of a bundle or promotion causes the remaining purchase to no longer satisfy the applicable promotional conditions, the refund may be recalculated where:

      • The original promotional terms clearly permit such recalculation;

      • The calculation is reasonably connected to the promotion; and

      • Applicable law permits it.

      We will not refund more than the amount attributable to the applicable product unless required by law or specifically agreed.

      34. GIFTS

      Where a product was purchased as a gift, an approved refund will generally be issued to the original payment method used by the purchaser.

      We generally cannot transfer a refund to a different card or account simply because the recipient differs from the purchaser.

      Other arrangements may be made where expressly agreed or required by law.

      35. CHARGEBACKS AND PAYMENT DISPUTES

      If you believe a refund is due or there is a problem with your order, you may contact us at:

      service@sipida.com

      We will make reasonable efforts to investigate legitimate concerns.

      You are not required to waive any lawful chargeback or payment dispute rights by contacting us.

      If a chargeback, card dispute, or other payment dispute is opened, we may provide relevant information to the applicable:

      • Payment processor;

      • Bank;

      • Card issuer;

      • Payment network; or

      • Dispute-resolution provider.

      This information may include order details, payment records, shipping records, tracking information, delivery information, return information, refund records, customer communications, and other evidence relevant to the dispute.

      Nothing in this section limits your lawful right to dispute unauthorized or incorrect charges.

      36. ABUSE OR FRAUDULENT USE OF THE RETURN PROCESS

      Where permitted by law, we may investigate or restrict return activity involving reasonable evidence of fraud or abuse.

      Examples may include:

      • Returning a product different from the one purchased;

      • Returning substituted or counterfeit products;

      • Deliberately damaging products;

      • Removing parts or components before returning an item;

      • Submitting falsified photographs or documentation;

      • Making knowingly false non-delivery claims;

      • Repeated abuse of return or refund procedures; or

      • Using return procedures for fraudulent financial benefit.

      Any restriction will be applied reasonably and subject to applicable consumer protection law.

      A high number of legitimate returns alone will not automatically establish fraud.

      Where appropriate, individual returns will continue to be evaluated based on their circumstances.

      37. CONSUMER RIGHTS

      Nothing in this Returns & Refund Policy is intended to exclude, restrict, reduce, or waive any consumer right or remedy that cannot legally be excluded or waived.

      If applicable law provides you with stronger rights than those stated in this policy, those mandatory legal rights will apply.

      This may include legal rights relating to:

      • Defective goods;

      • Damaged goods;

      • Misdescribed goods;

      • Incorrect goods;

      • Delivery failures;

      • Unauthorized transactions; and

      • Other statutory consumer protections.

      38. RELATIONSHIP WITH OTHER SIPIDA POLICIES

      This Returns & Refund Policy should be read together with our:

      • Terms of Service;

      • Shipping Policy;

      • Payment Terms; and

      • Privacy Policy.

      The Shipping Policy governs shipping and delivery matters.

      The Payment Terms govern payment processing, authorization, refunds, and related transaction matters.

      The Privacy Policy governs the handling of personal information.

      The Terms of Service govern the broader contractual relationship between customers and Sipida, including applicable legal and dispute-related provisions.

      Where two policies address the same issue, they should be interpreted consistently.

      Where a more specific policy provision directly addresses a particular transaction issue, that more specific provision will generally apply, subject to applicable law.

      39. CHANGES TO THIS POLICY

      We may update this Returns & Refund Policy from time to time to reflect changes in:

      • Business practices;

      • Return procedures;

      • Product categories;

      • Fulfillment operations;

      • Customer service processes; and

      • Applicable legal or regulatory requirements.

      When we update this policy, we will revise the “Last Updated” date at the top of this page.

      Unless applicable law requires otherwise, the policy in effect when your order was placed will generally govern that order.

      A later policy change will not ordinarily retroactively reduce return or refund rights applicable to a completed purchase.

      40. CONTACT US

      If you have questions regarding a return, refund, replacement, exchange, canceled order, damaged product, defective product, incorrect item, missing item, or delivery-related issue, please contact us.

      Brand:
      Sipida

      Operator / Company Name:
      Shenzhen Hedianer Qiliang Media Co., Ltd.

      Business:
      Online retail of home furnishings and household products, including lighting, furniture, home hardware, rugs, textiles, bedding, home décor, storage and organization products, bathroom accessories, and related household goods.

      Company Address:
      Room 606, Shouchuang Business Building
      No. 5 Longhua Guangchang 3rd Road
      Fukang Community, Longhua Subdistrict
      Longhua District, Shenzhen, China

      Return Address:
      Room 606, Shouchuang Business Building
      No. 5 Longhua Guangchang 3rd Road
      Fukang Community, Longhua Subdistrict
      Longhua District, Shenzhen, China

      Customer Service Email:
      service@sipida.com

      Telephone:
      +86 18079529776

      Website:
      https://sipida.com/